But this is 2022, and nothing is simple. Let’s say your wife tells you, as my wife did, that the bedroom light isn’t working. What could be the problem? Could it be the bulb? Could it be the bulb’s connection to the hub? Could it be the smart light switch? Could it be the Wi-Fi connection between the smart light switch and the router?
Could the router’s 2.4Ghz connection have failed? Could the 5Ghz connection have somehow tried to connect to the switch, which only talks to the 2.4Ghz band? Could our broadband connection be down? Could the Alexa services be down? Could the cloud service at the bulb vendor be down? Could the cloud service at the smart light switch vendor be down?
Could the phone app that talks to the smart switch be out of date? Could my iPhone’s connection to … oh, for cryin’ out loud! It’s just a light!
Go ahead…say it. Smart home. Could any two words be more mocking of modern life?
True story
Recently, our bedroom light stopped working. The problem, it turned out, was an Alexa skill. When opening the skill up in the Alexa app, this message was displayed, “The link between accounts has expired. To continue using My Leviton with Alexa, click Enable to Use and link your accounts again.” We have an old non-smart floor lamp in the bedroom that has three non-smart dimmable LED bulbs. We control it with a Leviton DW3HL-1BW Decora smart plug. This plug is different from most smart plugs because it has a dimmer. Most smart plugs just support on and off. But the Leviton plug lets you set any brightness you want. At about $40, it’s more expensive than most smart plugs, but the dimming feature makes it worth it. Here’s how these things work. An app on the phone talks to the smart switch. This is a Leviton-provided app. To make Alexa control that switch, there’s a skill, which is launched in the Alexa app. Think of the skill as the glue that connects the switch to the Alexa network. In order to authenticate that Alexa is allowed to control the switch, the skill talks to the app’s cloud-based component and verifies our account. So you have the local Alexa and the local switch. You also have the Alexa cloud and the switch vendor’s cloud. All these things need to handshake and work together. As the message showed, that link expired. Also: Best smart plug: Putting the app in appliances But here’s the thing. You don’t want your light switch to expire. You want to set it up once and just use your light switch. If we have to reset all our IoT devices every three months, or whatever, that will make the whole smart home idea crazy-making. Clearly, something was going on. I wanted to know exactly what, and why. I wanted to know the behind the scenes story.
Leviton, Established 1906
Let’s be clear. Leviton isn’t one of these new smart home startups that may or may not have staying power. Leviton is home wiring royalty. The company has been around for more than 100 years. It was started by Isidor Leviton, who designed a screw-in light bulb housing for Thomas Edison’s first commercial bulb. Remember the pull-chain lamp holder your grandma had? That was designed by Leviton. Not the company, the dude. Fast forward to 2022 and my account link error message. I wanted to know what goes on at the vendor when something like this happens. Was it a cybersecurity or account issue? Does this happen on a regular basis? Is there a regular expiration date or period? Does Leviton find that adding IoT control, and in particular, linking to smart assistants, increases the challenges in providing smart devices to customers? Enquiring minds and all that. So I reached out to Greg Rhoades, Director of Marketing at Leviton, who was kind enough to provide a detailed answer. Here’s what he told me: Rhoades later reached out to me with an additional clarification: With regard to the situation you described in which a Decora Smart Voice Dimmer stopped responding to voice commands, we have found this to be neither a cybersecurity issue nor a specific product issue. In our experience, this is an Alexa cloud issue that, at times, we have seen impact a limited number of user accounts and subsequently the devices they may have tied to the account. The vast majority of our skill users do not experience this issue. Leviton has been in the home automation space for decades providing smart lighting solutions. As with any business, there are always challenges but generally, we don’t see significant product issues associated with linking across the three voice assistants we support and have regular direct meetings with those teams to continually improve our connectivity. Also: Best smart hub: Control your smart home
Asking the Alexa teams
Final thoughts
Also: The best home automation system Even though skills and apps are relatively easy to set up, the various linkages are baffling to non-techies. It’s hard enough to get these things set up correctly, but when they fail, many users are simply left with unusable devices (at least until they can convince someone with tech skills to come over, have a fresh baked cookie, and fix the problem). I can’t speak for all techies, but “will work for fresh baked goods” has been a successful policy for me for many years. My biggest score was a home baked apple crumb pie. How many panicked calls have you gotten from relatives when their smart homes turn not-so-smart? How many smart devices do you have in your home? Let us know in the comments below. You can follow my day-to-day project updates on social media. Be sure to follow me on Twitter at @DavidGewirtz, on Facebook at Facebook.com/DavidGewirtz, on Instagram at Instagram.com/DavidGewirtz, and on YouTube at YouTube.com/DavidGewirtzTV.
